Terms of service

These terms apply to the use of the Tagview platform and tagboard hardware (the service) provided by Sarastar (we, us) to the customer named in the order (you). A signed order or master agreement takes precedence over these terms where they differ.

1. The service

The service consists of tagboard readers installed at your sites, RFID tags for your personnel, and a cloud platform that records tag-on and tag-off events and presents them as presence, history, flags, alerts and reports. We provide the service to help you know who is on site. It is a record-keeping and awareness tool and is not a substitute for your own safety procedures, emergency response or statutory obligations.

2. Accounts and access

• You are responsible for the people you invite to your account, the roles and site access you give them, and everything done under their logins.
• Keep passwords and wallboard display links confidential. Tell us promptly if you believe an account or a device has been compromised.
• You must have the right to record the personal information you enter about your personnel and contractors, and you are responsible for telling them how it is used. See our privacy policy.

3. Hardware

• Tagboards remain configured for your account for the term of the subscription. Do not open, modify or reflash a tagboard.
• Replacement of a failed tagboard is included in the subscription. Replacement due to loss or damage beyond normal use may be charged.
• You are responsible for power and a suitable Wi-Fi network at each installation point.

4. Fees and term

• Fees are set out in your quote. Subscriptions are billed annually in advance in Australian dollars. A one-time setup fee applies to a new installation.
• Additional tagboards are billed pro rata for the remainder of the current subscription year.
• Either party may cancel or change a subscription with 30 days written notice before the next billing date. Fees already paid are not refunded except as required by law.
• If fees are unpaid 30 days after the due date we may suspend access until they are paid.

5. Your data

• You own the data you and your personnel put into the service. You grant us the right to host and process it to provide the service.
• We keep event history for the retention period you set, 365 days by default, and delete or de-identify your data after your account is closed, subject to legal requirements.
• You can export your history to CSV at any time.

6. Acceptable use

You must not use the service to break the law, to interfere with other customers, or to attempt to access data or devices that are not yours.

7. Availability and support

We aim to keep the cloud platform available at all times but do not guarantee uninterrupted service. Tagboards keep recording during a network outage and sync when the connection returns. Support is available by email at support@sarastar.com.au during Australian business hours.

8. Liability

To the extent permitted by law, our total liability for any claim relating to the service is limited to the fees you paid for the service in the 12 months before the claim. We are not liable for indirect or consequential loss. Nothing in these terms excludes rights you have under the Australian Consumer Law that cannot be excluded.

9. Termination

Either party may terminate for a material breach that is not fixed within 30 days of written notice. On termination you must return tagboard hardware that we own, and we will make your data available for export for 30 days.

10. General

These terms are governed by the laws of Victoria, Australia. We may update these terms; changes apply from the next renewal unless required sooner by law. Questions about these terms can be sent to support@sarastar.com.au.