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How can we help?

Start with the guides below. If your question isn’t here, support is a message away.

FAQ

Frequently asked questions.

How is Tagview priced?

Tagview is quoted per installation. The quote depends on how many tagboards and sites you have. Subscriptions are billed annually in advance, and additional boards can be added at any time. Contact sales for a quote.

Is there a contract?

Subscriptions are annual. You can cancel or change your subscription with 30 days notice before the next billing period.

Can I add more tagboards later?

Yes. Additional tagboards can be added at any time. They are billed pro rata for the remainder of your subscription year, and appear in the dashboard as soon as they are enrolled.

What happens if a board is damaged?

Equipment replacement is included in the subscription. Contact support, and we will arrange a replacement board and revoke the credentials of the damaged one.

Do you install on site?

Yes. On-site installation, mounting and training are quoted as part of the installation. Boards can also be enrolled by your own team from a phone and the admin console.

What RFID tags does it use?

Standard UHF card tags (EPC Gen2 / ISO 18000-6C) at 54 × 85.5 mm. Tags are printed from a template you control, with photo, name, company and employee ID. Tags can be assigned, reassigned and retired with an audit trail.

What does the board need on site?

Power and a 2.4 GHz Wi-Fi network. If the network drops, the board keeps scanning and journaling, then syncs when it reconnects. Wi-Fi signal strength is reported with every sync so weak spots show up in the dashboard.

How does the wallboard work without a login?

Each site has a long-lived display token issued from the site settings. Open the wallboard link on the TV once and it stays on, refreshing every 15 seconds. The token can be rotated at any time.

Who can see what?

Roles are operator admin, billing manager, site manager and site viewer, with per-site permissions on top. Contractor companies can be given access to only the sites they work on.

How long is history kept?

Data retention is set per operator. The default is 365 days. History can be exported to CSV at any time, and weekly and monthly summaries can be emailed automatically.

Existing customers

Support

Boards, tags, accounts and anything in the dashboard.

support@sarastar.com.au

Release notes

What’s new in Tagview

Every release, with what changed and why.